During the definition phase, the scope of the project is defined by embodying the vision and strategy. are given meaning and developed into tangible solutions in the field of digital working, the building and the work environment, and behaviour and change.

A detailed survey of the organisation and the work is carried out. The costs and potential revenues are investigatedand  adetailed plan is formed. The performance improvement that the organisation seeksto achieve through this project is defined as a baseline for future evaluation.

The phase concludes with a go/no go decision for the design and implementation phase.