Every user of a (digital) work environment is unique when it comes to what they need to be able to work efficiently and comfortably. One size misfits all.

However, in practice it seems that these requirements, to a certain extent at least, coincide with the role that they play in the organisation. Defining user groups is central to our approach to the upgrading of (digital) work environments.

We determine which parameters are most relevant to the definition of suitable user groups for each organisation individually. We are familiar with all the standard models and we use them too, but virtually never 1-on-1. Patterns of activity and mobility are often relevant. But, increasingly, it’s all about finding the right balance between on the one hand the need for interaction and collaboration and on the other, the need for concentration, identity and privacy.

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