Hospitality is about taking responsibility for the user experience of a work environment. Balancing the physical environment, the services offered and the personal interaction, results in an optimal experience of users and visitors. This experience is linked to an organisation’s identity and objectives and offers different experiences to different types of guests.

Organisations are focusing increasingly on the experience and expectation of their clients. Product-oriented thinking losing grount to a client-oriented approach. And spaces and buildings are changing from clear-cut, recognisable functions to multi-functional areas with a wide range of work forms. This makes hospitality more relevant than ever.

The success of hospitality lies in the quality of the services provided and in all staff adopting the appropriate conduct. And that means all staff, not just those in Facilities. Every member of staff, whether they work in Facilities or in another part of the business, plays their part in the experience.

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