Individual support for first-line managers and their teams is at the heart of YNNO’s approach to behavioural change in new ways of working.

We open the dialogue. We make sure we understand what the team stands for. We analyse the key issues around the adoption of the new work concept. We assign the responsibility for the change to line management. We offer high-quality, customised support so management can live up to this responsibility. We ask for input for the detail of the work concept. We identify the requirements for ‘specials’, practical support and training. We build a bridge between the project team and the rest of the organisation.

Project teams often focus too much on rolling out the work concept in as standard a way as possible. At the same time, managers and employees generally significantly over-estimate the uniqueness of their requirements. We bring these two worlds together by getting them to re-consider their positions.


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