Practical support is the best way to help managers and employees who want to do things differently but who encounter practical problems when they endeavour to do so.
Support reducing the large volumes of documentation they have accumulated. Or with increasing the use of systems for digital knowledge sharing, for example. You can improve staff independence through the strategic deployment of additional personnel and/or specific knowledge and experience. Practical support is primarily aimed at ‘getting things done’ but has an important spin-off in terms of perception and acceptance of the new way of working.