Setting up a pilot environment is a good way of familiarising prospective users with specific aspects of their new way of working. Not all users can envisage this through plans, drawings and presentations alone.

To a certain extent, pilots can be used to try out specific aspects of a new way of working. In practice, the implementation of a truly representative pilot environment appears to be quite difficult.

The interaction between the physical work environment, the digital work environment and user behaviour is significant, and it’s a challenge to create a pilot environment which takes this interaction sufficiently into account. However, it does give users the opportunity to experience the physical changes using a pilot.

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