The transition to a new way of working is almost always a one-off, unique experience. Often therefore, the lessons learned from an evaluation after the event are of limited value. What is more useful in this case is regularly monitoring through workshops, observations, measurements and/or surveys.

Keeping a close eye to all phases of a transition to a new way of working is essential. And this monitoring doesn’t stop once a new physical or digital work environment has been delivered. Quite the opposite in fact. Immediately after delivery, it’s important to give staff and managers guidance on how to use their new environment.

This process will automatically highlight where the design that has been implemented needs to be adjusted. If a new way of working is rolled out in phases however, it’s a good idea to formulate the lessons learned on completion of each phase.

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